Zbook dock stopped working

Hp thunderbolt 3 dock stopped working hp support community. He said the engineering department is working on a solution. This document contains recommendations for resolving issues that you might encounter while using your computer with any model of hp docking station. I saw some complaints on the official forums, but no solutions. Used this docking station for 1 week before it quit working. Since the release, we have had a handful of reports from customers using our thunderbolt 3 docking stations such as the tbt3udv and tbt3ud183 that after the update the docks video outputs would continue to work, but the docks usb ports.

The laptop uses the usbc connection, the external screen via the display port works fine as do the usb keyboard and mice all going via the dock. Connect the ac adapter to the powerin connector 3 on the dock. The system must be docked to an hp thunderbolt dock g2 that is running on ac. When i upgraded to windows 10, i plug and unplug the external monitor and it is not detected by the operating system, only one display is shown however if i run the computer with the lid closed the external monitor gets the signal. The functionality of the udca1a dock is powered by two of usb 3. Several skype chats started out okay, and then the microphone on my end simply stopped working i could in order to obtain glitchfree audio via the onboard intel usb root hub. But many users will see one of them as disconnected. Ive been digging around but i have yet to find a magical switch that will make this all work. The zbook starts and displays windows on my connected flatscreens. Perfect for onlocation video editing with builtin and configurable video color spaces for working with hd and 4k content.

Jan, 20 targus acp70usz docking station not working. Its really weird, the tablet will charge and is recognised when plugged in to the dock, but the dock dosent seem to charge or work. Solution to getting thunderbolt devices not connecting and working. The power button on the dock does not work, my guess because i dont have a zbook. How to fix the usb ports if they stopped working, or not working for any type of computer laptop desktop allinone if you quickly and repeatedly insert and remove a usb device, the usb. Need to disconnect and reconnect them in order for the monitors to work. I have hp probook 450 g1, and today while i was using it, it suddenly stopped working. Finally managed to get this working stable on my xps 9550 after changing my power profile to high performance, installing every single driver on the xps 9550 driver download page, installing the asmedia usb 3. Everything has been working fine since setup a month ago but in the last few days this user and now another with the same laptop. Speed through your work and bring ideas to life on the worlds brightest 4k uhd laptop display 1. External monitor not detected solved windows 10 forums. Reinstalling the thunderbolt controller driver did the trick to resolve both issues.

Zbook g3 bootrestart issue with dock digital tech global. To ensure the correct performance of all dock features, connect the dock to an ac power source using the dock power cord. Plugable usbc docking station with power delivery charging. Now click on the screen that is disconnected or dark and choose extend desktop to this display option. Thunderbolt 3 express dock hd with macbook pro 2017 stopped charging. The only way powerbutton on the dock, i can clearly see my mouse and keyboard lightingup. Surface 3 docking station headphone jack not working. A7e32aa is 90w docking station and not indeed to be used with mobile workstations. Notice the information in this document, including products and software versions, is current as of the release date. When i get home i drop the surface into it and all is well. Its possible the port in question is failing, or just being finicky with your specific drive.

Ive uninstalled and reinstalled drivers, yet not sure if they are 100% the right ones. Hp notebooks pcs usb ports on the dock do not work while computer is docked. I ve the problem that the external display stopped working after upgrading to f28. Oct 03, 2016 however, after about 3 months of calm and quiet, both kensington docks mysteriously stopped working with 1 or both monitors. T61 and prior t series plus other legacy thinkpads. I recently updated the bios and firmware to the latest version to fix other 56457. If things stop working as expected, the best path forward is to uninstall and reinstall the intel thunderbolt software with an updated version if. Hp zbook dock with thunderbolt 3 docking station walmart. The usb ports on the dock station do not work while the computer is docked. It can be very frustrating to play with every possible combination to get it working again. Hp notebook pcs troubleshooting problems with docking. However, i found a method that worked for 2 other machines. New firmware available for hp thunderbolt 3 dock g2 reddit.

After updating the firmware for the hp zbook thunderbolt 3 dock, the dock doesnt work with attached monitors. All is great except for the fact that the docking station is not recognizing the mouse and keyboard. Connect one end of the power cord to the ac adapter 1, and connect the other end of the power cord to an ac outlet 2. Hp thunderbolt g2 120w dock ethernet port not recognised. Thunderbolt 3 dock not working in windows 10 after the april 2018. Already updated windows, bios, drivers and t3 firmware. The ultimate video editing machine designed to handle complex visual effects and highend color grading. Unable to get dell wd15 dock to work with asus laptop. Hp notebook pcs troubleshooting problems with docking stations this document pertains to hp and compaq notebook pcs with a docking station.

Dec 22, 2015 if your usb docking station stops working properly, it may be necessary to completely reset the unit. The zbook 14u g5 is highly configurable, and not just in the memory and storage department. If you have checked and cleaned the connections and your docking station is still not working properly, restart the computer. Get the perfect blend of ultraslim design and prograde performance. Please order 1 meter thunderbolt 3 40g 5a active cable lenovo part number. Jul 08, 2019 with a usbc connection, you can charge your windows 10 pc, and you can also connect to other usb typec devices such as mobile phones, docking stations, display adapters, and other devices that have a usbc port. Get expansive device, display, and network connectivity plus simultaneous charging of your system through one simple cable from the dock to your hp zbook. If this happens, try testing your screen using the troubleshooting guides below. Solved hp thunderbolt dock g2 230w and hp zbook 17 g5. Hp thunderbolt dock 230w g2 w combo cable welcome to cdw. After updating the firmware for the hp zbook thunderbolt 3 dock, the dock doesn t work with attached monitors. The thunderbolt 3 dock is connected to the mbpro via the short usbc thunderbolt 3 cable that came with the dock. May 24, 2017 after updating the firmware for the hp zbook thunderbolt 3 dock, the dock doesnt work with attached monitors.

The system board may be presumed to be dead if both the screen and the power supply are working properly. Hp zbook thunderbolt 3 dock not working digital tech global. When you test your cables, it is recommended that you do the following. The only think i can think of is that let it go completely flat.

They gave me a t61p and a docking station to go along with it. Need to disconnect and reconnect them in order for the monitors to work again. I have an hp zbook thunderbolt 3 dock on my hpzbook g3. Alternate modes allow certain nonusb data and protocols such as native video to be sent over a usbc cable, while power delivery enables you to power and charge a supported system without the need. Employer recently bought a large number of hp zbook 15 g3 mobile workstations with the 150w thunderbolt 3 dock. Mobile workstation charging is supported only through the ac connector on the hp zbook thunderbolt 3 dock cable refer to figure 4. When removing the dock from your computer or tablet, hp recommends to disconnect the dock first, wait until the thunderbolt icon in the system tray is gone, and then put the notebook or tablet into a standby, hibernate, restart, or shutdown state. I noticed i was having trouble with my monitors and flash drive connections through the docking station. Hp zbook thunderbolt 3 dock usb ports not working hp.

The only time i took them out was to test them in the surface jack after they stopped working in the dock jack. Sometimes when the user has been away from his desk for more than one hour the laptop is on but doesnt react to any keystrokes, mouse clicks movements when connected to the dock. Current situation with zbook 15 g3 workstation and hp thunderbolt 3 dock. The only downside had more to do with hpe shipping delays. Hp laptop keyboard suddenly stop working solved closed crystyle updated on jun 17, 2018 at 12. If this happens, you may get a notification that there. Seems like everything is working except for the ethernet port on the dock. I tried two different system restores, i tried cleaning it and i tried to update the. Since the release, we have had a handful of reports from customers using our thunderbolt 3 docking stations such as the tbt3udv and tbt3ud183 that after the update. You can help protect yourself from scammers by verifying that the contact is a microsoft agent or microsoft employee and that the phone number is an official microsoft global customer service number.

Hp zbook dock with thunderbolt 3 choose a different product series warranty status. If no lights or noises are observed, read the troubleshooting guide above about checking the power adapter and battery. Then, one day i put the surface in the dock and the audio headphones dont work. Hello today i came across one issue in my dell ultrabook xps12. Tb16 docking station usb ports stopped working dell. The ports are in terrible locations in order to try to keep it smaller. For what its worth, there are multiple versions of the. When updating the driver and firmware for your computer, make sure to follow the instructions of the manufacturer.

After you install the april 2016 updates for surface pro 3, surface 4, and surface book, or the april 2016 surface dock firmware update, your monitors may no longer work. However, the ethernet port on the dock is not recognised by the laptop. Unspecified check warranty status manufacturer warranty has expired see details covered under manufacturer warranty covered under extended warranty, months remaining month remaining days remaining day remaining see details. Therefore, when using the hp zbook thunderbolt 3 dock cable to charge. The perfect solution for creators who want a slim laptop design thats easy to travel with, but cant sacrifice performance. The thunderbolt dock is the tb16, and those are not interchangeable. I have a spare doc and cord from a coworker that will not work as well. But if everything except the display outputs is working, its probably because your asus model does not have a gpu output wired to its usbc connector, in which case theres nothing that any dock or adapter can do to fix that. Overall this dock is a piece of junk and im stuck with it now. The dell dock has stopped working and then another error. If the drive still isnt working, unplug it and try a different usb port. Physically your zbook will fit there but will not work as it doesn not have enough power. Longer cable length of passive cable will cause a drop in the bandwidth the cable is capable of carrying unless it is an active thunderbolt usbc cable. So that leads me to believe there is an issue with my security settings or the port on my computer that the doc plugs into.

Dec 09, 2016 the ports are in terrible locations in order to try to keep it smaller. Thunderbolt 3 dock not working in windows 10 after the. Restarting allows the computer to run its configuration process again and find all of the connections it needs to run properly. I dont know exactly what happened, but all of a suddenly my keyboard and mouse have stopped working.

One of our users had trouble with this setup and his zbook struggled with poor performance. To do so, please disconnect both the power and the usb cables from the back of the dock and keep them disconnected for at least 30 seconds. How to fix thunderbolt device not working or connecting. May 18, 2018 home news windows 10 thunderbolt 3 dock not working on april 30th microsoft released a large update to windows 10 known as the windows 10 april 2018 update. And its vrready, 1 so you can easily develop 360degree content. Hp zbook dock with thunderbolt 3 troubleshooting hp.

I did have to buy an additional thunderbolt 3 cable to connect between the dock and my laptop the dock comes with a special cable that only fits the zbook. Turn your laptop into a workstation with a targus dock, which seamlessly connects your host device to monitors, computer peripherals, and other pc accessories. Thunderbolt 3 support and troubleshooting on windows pcs. Mobile workstations need more powerfull docking stations. Create a remarkably powerful and streamlined mobile workstation workspace without the clutter with the hp zbook dock with thunderbolt 3. Keyboard mouse is not working mcafee support community.

Although support for thunderbolt 3 devices under linux is steadily evolving, plugable does not support thunderbolt 3 devices within a linux. Even with reinstall the monitors still wouldnt connect. Hp notebook pcs troubleshooting problems with docking stations. Hp laptop keyboard suddenly stop working solved ccm. Ideal for remote and flex workers, creative departments, and business and enterprise environments alike, targus docking stations streamline workspaces and maximize productivity. The doc will not power up the computer when everything is shut down. Ideally, you should test a component that you know works in another setup. Thunderbolt 3 dock not working in windows 10 after the april. Hp laptop wont turn on power light blinks december. With just a single cable connection, you can expand your notebook with up to 200 w of charging, fast transfer speeds, support for dual 4k displays. I take a close look at hps zbook thunderbolt 3 docking station. With a usbc connection, you can charge your windows 10 pc, and you can also connect to other usb typec devices such as mobile phones, docking stations, display adapters, and other devices that have a usbc port. Jun 10, 2017 thunderbolt 3 express dock hd with macbook pro 2017 stopped charging number of views 5.

Unfortunately, some combinations of hardware and software may cause problems. Mar 20, 2017 how to fix the usb ports if they stopped working, or not working for any type of computer laptop desktop allinone if you quickly and repeatedly insert and remove a usb device, the usb. When connecting my laptop via the usb, nothing happens on my dual monitors. Click the safely remove hardware icon in the notification area, at the far right of the taskbar. On april 30th microsoft released a large update to windows 10 known as the windows 10 april 2018 update. Monitor connected to belkin dock via short 1meter regular size dp to dp cable made by cromo.

However my connected mouse and keyboard are not working. The hp thunderbolt dock g2 is your solution to the ultimate, futureproof docking experience. For windows pcs, if the device is no longer recognized after upgrading your operating system e. Hope someone comes out with a longer cable soon, hp doesnt even offer one. Technical white paper hp elite dock with thunderbolt 3. Or, the monitors may not work at the display resolution that you. I was running windows 8 with an external hdmi monitor in the office. Thunderbolt 3 technology is supported by any operating system which has driver support for thunderbolt 3. Hp notebooks pcs usb ports on the dock do not work while. I have to use external usb keyboard to get authenticated. Use a different video cable, video source, video destination, and usb video adapter in your setup to see if the problem persists.

Since a few weeks i have an hp thunderbolt dock g2 230w wcombo cable with an hp zbook 17 g5 setup for a user. However, after about 3 months of calm and quiet, both kensington docks mysteriously stopped working with 1 or both monitors. Hp zbook studio g7 workstation laptop hp official site. I had been using the dock that resembled a long ruler which was problematic. What to do when your external hard drive wont show up. Its obvious you had your ateam designing the zbook, and your d or eteam working on the dock. Hp elite dock with thunderbolt 3 and hp zbook dock with.